Frequently Asked Questions - Members

e-Gift Cards

What should I name the gift card?

Something catchy or to do with time of year (Holiday Season).

Can I choose a specific amount for my gift card?

You can only choose a range for your gift cards. Your customers have the option to choose any amount for the gift card in your specified range.

How many gift cards can I create?

As many as you want!

Can I upload a picture to use on the gift card?

Yes, customize it to your business, season or occasion.

Can I manage or edit my existing gift cards?

SLNconnect makes it easy for you. All you need to do is navigate to head to navigation panel on the left. You’ll see all your gift cards and can edit them as well.

How can I delete a gift card?

Season or holiday pass? Delete the gift card on the manage gift card page. (Gift cards purchased will still be active and redeemable).

Can I track the performance of my gift cards?

Yes, you can navigate to manage gift cards in the navigation panel on the left and then click on performance to track your gift cards.

Can I track which and how many gift cards have been sold or redeemed?

Yes, you can track them in the performance tab.

How can I promote my gift cards?

Everywhere and anywhere! Create one campaign and then share it on facebook, Twitter, LinkedIn, Google+ AND email!

How long will it take to reflect the money in my account for sold gift cards?

Long? How about short, you’ll have your money within 24 hours.

How can I redeem gift cards?

Redeem gift cards by navigating to the redeem gift card tab under gift cards in the navigation panel.

You can activate notifications under setting on the manage gift card page.

How can I change my account information for gift cards?

You can change account information under settings on the manage gift card page.


Rx Cards

Can I really save 30-90% on prescription drugs?

Yes! We are here to help you as the small business save money at every opportunity.

Do I need to activate the card?

We believe in helping our clients and making life a little easier, so the card is already activated and ready to use.

Does the card expire?

All good things don’t come to an end with SLNconnect. The card never expires and can be used on the whole family.

How many times can I use the prescription drug card?

There are absolutely zero limitations on how often the card can be used. Take advantage every time you fill a prescription.

What pharmacies accept the prescription drug card?

Over 64,000 pharmacies participate in the program from national to local pharmacies. Log on to the website to see participating locations.

If I already have prescription medication coverage can I use the card too?

Yes! At the pharmacy present the card when paying for your prescription. The pharmacist will run the card and give you the lowest price available--use it every time!

How do I get the cards?

Packets will be mailed to you at the chamber to distribute to members. To order extra cards, click on the order tab on your dashboard and select the quantity needed.


Setting up Business Profile

My business information is incorrect/has changed, how do I fix it?

Correct information is the best information for your customers. Click on the text box and enter it in.

I work from home and want my address to be private, how do I do that?

Privacy is key in the digital age. In the address line type in “By Appointment Only, Meetings on Site, etc...

What should I write in my business bio?

Brag about yourself, let the world know what you are best at! Write down what your business offers, mission statement, ideally 300 characters.

What is a NAICS code?

NAICS stands for North American Industry Classification System. NAICS classifies businesses for the purpose of collecting, analyzing, and publishing statistical data.

What if I don’t know my NAICS code?

That’s what SLNconnect is here for! We will assign your code for you.

How many categories can my business be in?

You can select up to two business categories for your business

What format should my pictures be saved as?

PNG, JPG or JPEG

How big should the picture file be?

Capture your business in a picturesque setting of at least 400x400 pixels

How long can the video be?

No need for long winded commercials and videos, the video can be a maximum of 60 seconds long

Can I upload more than one PDF?

Customers love information--but only so much! One PDF can be uploaded at one time--but we recommend keeping them up to date with the products and services that you offer.

How many keywords can be used?

How do I view my profile?

At last the work is done--time to view the final result! At the bottom of the page click ‘Review Profile’

Are changes automatically saved when entering my business information?

Yes, all changes are automatically saved


Content Creation

How do I create a post?

Congratulations, you are marketing your business to the large world of social media! Click the menu button at the top left and select ‘Create a Post’

How do I share the post?

When all the i’s are dotted and t’s are crossed, toggle the button to live and then click on the social media logos to share.

How do I see if my post was successful?

You are now a marketing guru! To view the impressions from the menu select View & Edit Posts to see impressions, likes and shares.

Can I use an existing post?

Yes, we highly recommend it! Click share to make it go live again.

How often should I create content?

“If you don't stay relevant you will be relegated” - Bernard Kelvin Clive Make it a weekly habit to share something with your audience. Email campaigns - once a week, social media 2-3 times a week.

Why is my content creation score an F when I created content?

HOLD UP, an F in content? The content creation score resets every week to remind you to create a post or email campaign to your fans, so habitually create content to be ahead of the class.


Email Marketing

How do I upload my email lists?

We’re here to make life easy--you can upload email addresses via an Excel file (.xls), Text (.txt) or Comma Separated Value (.csv) file. Or you can paste them into the box.

What is the maximum number of emails I can upload?

Unlimited although we recommend no more than 500 emails per list to prevent delivery disruptions.

How many email lists can I have?

You can have as many as you want, we want you to be successful so there is no limit.

I scheduled an email to go out, when will it be sent?

The email will be sent out around 10:00 am in your timezone on the specified date.

Can I email my Business Profile to my email lists?

Certainly! We recommend doing so to keep your company in the forefront of your customers minds.

Can I email posts to email recipients?

Yes, click the menu at the top right to select the post or campaign to email to your recipients.

How will I know if someone unsubscribed?

Too bad for them as they will miss out on amazing deals and news. To see who unsubscribed click on the list name to view details.

How many times can I send an email?

There is truth to too much of a good thing so we limit you to sending one email per week per list. This is to keep you out of the spam folder. A single user's email address can be on multiple lists.

Can I use different images for an email campaign than what I have uploaded previously?

Yes, up to five new images can be used on the email campaign.


CustomerConnect Premium

What services does CustomerConnect Premium subscription include?

  • OptiListing - will update your online listings to ensure your business is displaying accurately everywhere, all the time.Social Watch - will monitor your social media pages and display your ### audience growth, reviews, ratings and overall customer sentiment.

  • As well as marketing insights, a monthly report displaying your progress and training support from our staff.

What happens after I upgrade?

Great--now it’s time to be found everywhere! We populate your business information (Name, Address, Phone number) to data aggregators who in turn provide the data to all the directories.

How long will it take to get listed on directories?

Good things come to those that wait, so patience is key. A new business is listed on a directory when the update their database. The update is usually scheduled every 3-6 months on an average. FYI: Some directories do update less frequently.

If my business has multiple locations, will I have separate accounts for every location?

Yes.

Although, in order to combine them, you’ll need to upgrade each account for $39/month since it is a part of the premium product.

Will I have to upgrade for each location if I want to use CustomerConnect premium across my business?

Yes.

Can I cancel my subscription?

We’re confident in our product and services since our member retention rate is 98%, but if you must, yes you can. For month to month users you may cancel after 6 months (Data aggregators perform the best when given 6 months, hence the min. duration). No refunds are given if cancelled mid-cycle.

If I upgrade, is my credit charged automatically every month?

Yes, they are recurring payments.


Conversion Page

Are local directories as important as major directories?

Just like local businesses are important, so are the local directories. Local directories help you improve your visibility online and maintain correct information across the internet.

What are the factors that contribute to the visibility score?

Listing accuracy, search rankings, reputation, reviews and mobile friendliness are the keys to score better and be more visible.


General

Do I need to add pictures?

Yes, consumers respond best to visual, including pictures and video.

What kind of pictures should I upload?

Business logo, pictures of your building, office space, logo or products for example.

What kind of visibility do I get from posting from the platform to Facebook?

Being an established publisher, our posts are 10-30% more visible than posting solely from your business's Facebook page.

How do I get my username and password?

Forgot your log in information? Happens to the best of us! Contact SLNconnect via Chat or email or click on ‘forgot password’

How to do I set up additional users?

Congrats! Adding a an additional user must mean your business is growing and thriving! Once logged in click the menu bars at the top left - settings - My Account - Add a new user

How do I delete a user?

A user needs to be voted off the island, sure thing! Go to the menu at the top left - settings - My Account - delete.

How many users can per account?

Unlimited! As many as needed to make your business grow and thrive!